When I upgraded my phone in December it was perfect. I was able to sell my old one for more than the new one would cost us after the rebate and upgrade discounts. There was a small glitch with the first phone I was sent so they sent me a new one and then on January 2nd I mailed the old one back to them, on the same day I mailed in my rebate form.
This past week I decided to call t-mobile to find out when the received the other phone. You know, just one of those hunches. They tell me they don’t have record of ever getting it, do I have tracking. I explained that I did get tracking and insurance through the USPS but it was at home. The girl then informs me that she can’t check into tracking for USPS anyway and I should have sent it UPS. I explained that I was never told to send it UPS. She said she would put in a claim to another department and I should hear back from them via email or call within 24 hours.
I called back Saturday evening because Jeremy reminded me and I still hadn’t heard from them. The guy I got was very nice and pretty much told me the other girl was a moron and he can check USPS tracking, I however didn’t have the number with me (again, my bad). I said I wanted to check and see if the other department had found anything out and he let me know that they had only verified that I was using the newer of the two phones. Lovely. I then asked if he could track the rebate info I sent in. After some checking he told me that there is no info in the system for a rebate for me but he would be glad to transfer me to the rebate department. I told them I would call back when I had the tracking number, and rebate info with me. At this point I’m glad I photo copied all the rebate information.
I grabbed the tracking number tonight and checked online to see when it was delivered, 8:15am January 5, 2009. I then decided to call t-mobile to find out why in the world they haven’t “received” it in the system on my account (so I’m not double billed) over 10 days later. I get a lovely computer voice telling me that they are having technical difficulties and can’t take my call.
Anyone else feeling a bit uneasy about this situation? Me too. I am expecting some answers tomorrow. I’ve been with T-mobile for a LONG time but my stomach is going in circles about this phone missing on their end.
I’ll call back tomorrow morning while I’m waiting at the doctor for JD’s one year check up. I know you’ll all be on the edge of your seats waiting to hear what happens.